Standard Room bookings - 100% of the accommodation fee is due 3 days (72 hours) prior to 3:00pm on the day of arrival.
Advance Purchase bookings - 100% of the accommodation fee will be due on creation date and non-refundable.
Long Term bookings - Accommodation of 28 nights + made direct - advance payments are required, weekly or monthly as agreed with the Guest/Client by Management.
Security Deposit - A security deposit of £150.00 is required. The Castle Collection Charges this as a pre-authorisation 3 days before arrival and will be collected by credit or debit card. We want to complete this in good time to prevent any delay in getting your check in details to you on time. The charge is to cover breakages, damages, missing keys, extra cleaning, and further accommodation charges incurred during your stay. The deposit will only be charged if necessary and will be cancelled following inspection of the room after check out. The pending charge will disapear off your account shortly after.
Smoking - All of our apartments are non-smoking. We ask you respect this policy. Failure to adhere to this will incur a £150.00 refresh charge.
Lost Keys - All apartments have 2 keys in the lock box. If both keys are not returned on check out, the full £150 security deposit will be charged to cover the costs of a replacement lock, keys and labour. Should the key(s) be returned following this charge, a £100 refund will be issued. The £50 will be kept for the cost of labour.
Age Restriction - The Castle Collection Limited operates a strict 21 years and over policy for guests.
1 – 6 night stays - 72 hours written notice to be received prior to 3:00pm on the day of arrival. Cancellation within 72 hours of check in will incur an accommodation charge between 1-3 nights.
7 – 28 nights stays - 7 days written notice to be received prior to 3:00pm on the day of arrival. Cancellation within 7 days will incur charges for the first 7 nights of the booking.
28 nights + stays - 28 days written notice to be received prior to 3:00pm on arrival date. Cancellation within 28 nights will incur charges for the first 28 nights of the booking.
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